Shipping Policy

Thank you for shopping with Hitz Vapes. We are committed to delivering your orders quickly, securely, and efficiently across the USA, the EU, and other European countries.

Please review our shipping policy below to understand how and when you will receive your order.

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1. Shipping Locations

We currently ship to the following regions:

United States (USA) – All 50 states

European Union (EU) – All member countries

Other European Countries – Including but not limited to the UK, Norway, Switzerland, and Iceland

If your country is not listed at checkout, please contact us at [email protected] for assistance.

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2. Processing Time

Orders are typically processed within 1–2 business days.

Orders placed on weekends or holidays will be processed the next business day.

You will receive a confirmation email with tracking information once your order is shipped.

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3. Shipping Methods & Delivery Timeframes

📦 United States

Standard Shipping: 3–5 business days

Express Shipping: 1–3 business days
(Carrier: USPS, UPS, FedEx, depending on your location)

🇪🇺 European Union & Other European Countries

Standard International Shipping: 4–8 business days

Express International Shipping: 2–5 business days
(Carrier: DHL, UPS, or local postal partners)

> Note: Delivery times are estimates and may vary due to customs clearance, local delivery conditions, or unforeseen delays.

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4. Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected.

Free Shipping may be available on qualifying orders (e.g., over $200 USD) — check our current promotions or banner notices on the homepage.

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5. Tracking Your Order

Once your order ships, you will receive an email with a tracking number and link. You can track your order status anytime through your account on hitzvapez.com.

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6. Shipping Restrictions

We do not ship to countries where vaping products are banned or restricted.

All shipments require age verification to ensure compliance with local laws.

Some products may be restricted from international shipping due to carrier or customs regulations.

If an item cannot be shipped to your destination, we will contact you and provide a full refund.

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7. Lost, Delayed, or Damaged Packages

If your package is:

Delayed: Please allow up to 7 extra business days during peak seasons.

Lost: Contact us at [email protected] if your tracking hasn’t updated in 7+ days.

Damaged: Send photos of the damaged item and packaging within 48 hours of delivery.

We’ll work with you to resolve the issue quickly.

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8. Contact Us

For any shipping-related questions, please contact our support team:

📧 Email: [email protected]
🌐 Website: https://hitzvapez.com